Silesia Consulting Group

Have questions? Here you will find concrete answers

We don't beat around the bush. Below we have collected answers to the questions most often asked of us by production managers and plant owners from Silesia.

How quickly will you arrive at my company?

We operate mainly in Silesia, so Katowice, Gliwice, or Chorzów are close to us. Usually, the service technician is on-site within 24 hours of notification. We know that every downtime in the hall is a loss of money for you, so we don't delay.

Do you also repair old imported machines?

Yes, it is our specialty. It doesn't matter if the machine came from Germany or China 20 years ago. If it is mechanically functional, we will handle the replacement of old cables and controls with new ones.

What about the warranty on the repair?

For all our work and installed parts, we give a 12-month written warranty. If anything we repaired starts malfunctioning during this time, we come and fix it without any additional charges.

How much does the modernization of one machine cost?

Prices for control replacement start from around 5500 zł. It all depends on how complicated the machine is and how many sensors we must replace. We provide an exact price after the first visit to the hall.

Will my employees handle the new system?

Definitely yes. We install simple panels with buttons that everyone understands. After the work is finished, we stay with you as long as it takes for your operators to learn to handle the machine confidently. We don't leave you with a manual in a foreign language.

Where do you get parts for automation from?

We buy components from proven suppliers in Poland. We choose brands that are easily available. The point is so that if a breakdown occurs in 5 years, you can buy the needed sensor in any electrical store, rather than waiting months for a shipment.

What does the first meeting look like?

First, you call us and tell us what isn't working or what you want to improve. Then we arrange a visit to your plant. We look at the machines, take notes, and within two days send you a simple offer with a price and deadline.

Do you do an audit for free?

Initial phone conversation is free. If you need us to arrive on site, disassemble the control cabinet, and prepare a detailed repair plan, such an audit costs 1200 zł net. This amount is deducted from the bill if you decide on our service.

Do you issue VAT invoices?

Of course. We are a legally operating company from Katowice. We issue a 23% VAT invoice for every service.

“Silesia Consulting Group fixed our line in a week. The machine that was constantly jamming now runs non-stop. No fluff, just solid work and a fair price.”
Grzegorz Nowakowski

Grzegorz Nowakowski

Production Manager at Metal-Pol

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